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Mazda CX-5 Owners Manual: Troubleshooting

Bluetooth® does not operate under the following conditions. Check whether the following conditions apply to your Bluetooth® device:

The device is not being operated correctly.

The device is not connected to the Bluetooth® unit equipped on the vehicle.

The device's battery is weak.

A device which interferes with radio wave reception has been placed in the vehicle.

The ignition switch has been turned off.

If none of the above conditions apply, refer to the following to see if any of the problem symptoms correspond to your device.

If the problem cannot be resolved, consult an Authorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.

Mazda Bluetooth® Hands-Free Customer Service

If you have any problems with Bluetooth®, contact with our toll-free customer service center.

U.S.A.

Phone:800-430-0153 (Toll-free) Web: www.MazdaUSA.com/bluetooth Canada Phone:800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca Mexico Center of Attention to Client (CAC) Phone:01-800-01-MAZDA (Toll-free) Web: www.MazdaUSA.com/bluetooth

Device pairing, connection problems


Voice recognition related problems


Regarding problems with calls


Other problems


Bluetooth® Audio
Applicable Bluetooth® specification Ver. 2.0 or higher Response profile • A2DP (Advanced Audio Distribution Profile) Ver. 1.0/1.2 • AVRCP (Audio/Video Remote Control Profile) Ver. 1.0/1.3/ ...

Interior Equipment
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Other materials:

Scheduled Maintenance (U.S.A., Canada, and Puerto Rico)
Follow Schedule 1 if the vehicle is operated mainly where none of the following conditions apply. • Repeated short-distance driving • Driving in dusty conditions • Driving with extended use of brakes • Driving in areas where salt or other corrosive materials are used • Driving on ...

Mirror Base Installation
1. Cut away all of the original sealant using a razor. WARNING: Using a razor with bare hands can cause injury. Always wear gloves when using a razor. 2. Clean and degrease the ceramic coating on the glass and the base. CAUTION: Keep the area free of dirt and grease, and ...

Glass Antenna
Purpose, Function The RDS (Radio Data System) converts radio broadcast waves to electric signals and sends the signals to the audio unit. Construction An antenna with excellent noise resistance has been adopted to the rear window glass. Fail-safe Function n ...

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