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Mazda CX-5 Owners Manual: Troubleshooting

Bluetooth® does not operate under the following conditions. Check whether the following conditions apply to your Bluetooth® device:

The device is not being operated correctly.

The device is not connected to the Bluetooth® unit equipped on the vehicle.

The device's battery is weak.

A device which interferes with radio wave reception has been placed in the vehicle.

The ignition switch has been turned off.

If none of the above conditions apply, refer to the following to see if any of the problem symptoms correspond to your device.

If the problem cannot be resolved, consult an Authorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.

Mazda Bluetooth® Hands-Free Customer Service

If you have any problems with Bluetooth®, contact with our toll-free customer service center.

U.S.A.

Phone:800-430-0153 (Toll-free) Web: www.MazdaUSA.com/bluetooth Canada Phone:800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca Mexico Center of Attention to Client (CAC) Phone:01-800-01-MAZDA (Toll-free) Web: www.MazdaUSA.com/bluetooth

Device pairing, connection problems


Voice recognition related problems


Regarding problems with calls


Other problems


Bluetooth® Audio
Applicable Bluetooth® specification Ver. 2.0 or higher Response profile • A2DP (Advanced Audio Distribution Profile) Ver. 1.0/1.2 • AVRCP (Audio/Video Remote Control Profile) Ver. 1.0/1.3/ ...

Interior Equipment
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Other materials:

Climate Control Unit Inspection [Manual Air Conditioner]
1. Remove the climate control unit with the connector connected.. 2. Switch the ignition ON (engine off or on). 3. Connect the negative (-) lead of the tester to the body ground. 4. By inserting the positive (+) lead of the tester into the climate control unit connector, measure the voltage ...

Supplemental Restraint System (SRS) Precautions
The front and side supplemental restraint systems (SRS) include up to 6 air bags. Please verify which kinds of air bags are equipped on your vehicle by locating the “SRS AIRBAG” location indicators. These indicators are visible in the area where the air bags are installed. The air bags ar ...

PCM Configuration (Using Read/Write Function)
NOTE: When performing configuration, it is necessary to read the vehicle specification information from the PCM before replacing it. Connect the M-MDS to the vehicle and perform vehicle identification before removing the PCM. The vehicle specification information is temporarily stor ...

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