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Mazda CX-5 Owners Manual: Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.

If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue.

If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.

If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical condition in accordance with a certified physician you must contact your dealership in order to avoid the potential loss of the warranty of your vehicle which may occur if some third party is hired by the customer to make any modifications to this system.

Log on: at www.MazdaMexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.MazdaMexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos Tel: Customer Assistance 01 800 01 MAZDA (62932).

In order to serve you efficiently and effectively, please help us by providing the following information:

1. Your name, address, and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash) 4. Purchase date and current mileage 5. Your dealer's name and location 6. Your question(s)

Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any qu ...

Mazda Importer/Distributors
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Other materials:

Lower Cowl Side Reinforcement Installation [Panel Replacement]
Symbol Mark Installation Procedure 1. When installing new parts, measure and adjust the body as necessary to conform with standard dimensions. 2. Drill holes for the plug welding before installing the new parts. 3. After temporarily installing new parts, make sure the related parts fit p ...

Auto Dimming Mirror Inspection
1. Measure the voltage at each terminal. If the voltage is not as specified in the Terminal Voltage Table (Reference), inspect the parts under “Inspection item (s)” and related wiring harnesses. If the system does not work properly even though the inspection items or ...

Roof Carrier Bracket Removal/Installation
1. Disconnect the negative battery cable.. 2. Remove the following parts: a. Sunroof seaming welt (with sunroof system). b. A-pillar trim. c. Front map light. d. Sunvisor. e. Front scuff plate. f. Rear scuff plate. g. B-pillar lower trim. h. Adjust anchor cover. i. Upper anchor i ...

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