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Audi A4 (B9) 2016-2022 Owner's Manual: Emergency call

Overview

Applies to: vehicles with emergency call function

An emergency call is a combination of data transmission and a phone call. The data transmission from your vehicle forwards important information, such as the vehicle and position data, to the emergency call center.

Depending on the country and the vehicle equipment, the following functions may be available: With the emergency call, you can call for help in dangerous situations as quickly as possible. Use this function when emergency help is needed.

With online roadside assistance, you can request assistance if there is a breakdown or a minor accident.

WARNING

In areas with poor GPS reception or outside the coverage range of the respective cell phone service provider, some functions and/or services may not be available, it may not be possible to send or receive data, or functionality may be limited.

Tips

To see which data can be transmitted, visit your Audi country or sales region website at www.audi.com.

Emergency call

Operation

Applies to: vehicles with emergency call function

The services are provided through a SIM card installed in the vehicle. Services are provided assuming that the mobile phone network required for the installed SIM card is functioning and available for use. The services made availably by Audi are only available within the mobile phone network coverage area for the mobile phone service provider selected by Audi.

Tips

Functions

Applies to: vehicles with emergency call function

A TPS emergency call can be made manually or automatically.

Making an emergency call

Applies to: vehicles with emergency call function

Emergency call
Fig. 138 Front headliner: cover for the emergency call button

Manual emergency call

Requirement: the ignition must be switched on.

Automatic emergency call

The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example if an airbag deploys.

The LED in the emergency call button (2) will blink. The emergency call will be made. The emergency call cannot be canceled.

LED status

Warnings

If there is a critical system failure in the emergency call systems, the vehicle occupants will receive the following warning: LED status, Messages.

Tips

If the emergency call is canceled due to a poor connection, then the system automatically tries to connect again.

Messages

Applies to: vehicles with emergency call function

Emergency call function: malfunction! Limited availability. Please contact Service

If this indicator light turns on and this message appears, the emergency call function is restricted.

For example, you cannot call the emergency call center, but data may still be transmitted under certain circumstances. Drive to an authorized Audi dealer or authorized Audi Service Facility immediately to have the malfunction corrected.

Emergency call function: malfunction! Function unavailable. Please contact Service

If this indicator light turns on and this message appears, you cannot make an emergency call.

Drive to an authorized Audi dealer or authorized Audi Service Facility immediately to have the malfunction corrected.

Online roadside assistance

Description

Applies to: vehicles with online roadside assistance

An online roadside assistance call1) is a combination of data transmission and a phone call. The data transmission from your vehicle forwards important information to the Audi service center, such as the vehicle and position data.

Calling online roadside assistance

Applies to: vehicles with online roadside assistance

Emergency call
Fig. 139 Front headliner: online roadside assistance button

Calling online roadside assistance

Audi incident assistance

A minor accident may be detected by the vehicle electrical system. You are able to select between online roadside assistance and an emergency call in the MMI.

Tips

If the roadside assistance call is canceled due to a poor connection, then the call must be made again.

Audi connect vehicle control services
Services Applies to: vehicles with Audi connect vehicle control Using Audi connect vehicle control services, you can perform tasks such as viewing data about your vehicle or control vehicle functions ...

Navigation
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Other materials:

Outer Mirror Glass Installation
1. Connect the mirror heater connectors. (with heated outer mirror) 2. Connect the blind spot monitoring (BSM) warning indicator light connector (with blind spot monitoring system). NOTE: Lightly pull the blind spot monitoring (BSM) warning indicator light connector and verify t ...

Liftgate Light
Purpose The liftgate lights are used to signal the following conditions to vehicles/people at the rear. Back-up lights: Signals that the vehicle is backing up. Taillights: Signals the presence of the vehicle during nighttime. Function The back-up ...

Fuel Line Pressure Inspection
WARNING: Fuel line spills and leakage from the pressurized fuel system are dangerous. Fuel can ignite and cause serious injury or death and damage. To prevent this, complete the following inspection with the engine stopped. Fuel is very flammable liquid. If fuel spills or leaks ...

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