Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown .
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263- 4680.
Provide the Department with the following information:
1. Your name, address and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting the procedures in this manual your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally as listed below:
Regional Offices
Electric Power Steering System
Outline
A column assist type EPS has been adopted for all models.
EPS provides smooth handling from low to high speeds as a result of the excellent
steering feel provided by the electronic control and the vehicle-speed responsive
control.
EPS does not require a power ste ...
Operating Tips for Audio System
WARNING
Always adjust the audio while the vehicle is stopped:
Do not adjust the audio control switches while driving the vehicle.
Adjusting the audio while driving the vehicle is dangerous as it could distract
your attention from the vehicle operation which could lead to a serious accident.
Ev ...
Drive Belt Removal/Installation
WARNING:
A hot engine can cause severe burns. Turn off the engine and wait until it
is cool before servicing.
NOTE:
Remove/install the drive belt from the underside of the vehicle.
Generator Drive Belt Removal/Installation
CAUTION:
To prevent damage to the dri ...